frequently asked questions

I suggest you book at least a year in advanceI, but take enquiries from 2 months to 2 years in advance, so to avoid disappointment please get in touch as soon as you book your venue. Dates are only secured once the deposit is paid.

To order a cake please complete the contact form. I will get back to you within 48 hours.

Yes! Once I have sent you your quote you will get a link to book a free consultation with me to talk about your quote, get to know you and I can also answer any questions you may have. You can find out more here.

The price stated on your quotation is valid for 10 days. If you choose to proceed with your booking after this period the prices are subject to change as I am subject to price increases from suppliers.

All cakes require a £250 'Save the Date' deposit to secure your date.

No booking isn't confirmed until the deposit has been received. This booking fee is non refundable and non transferable.

Please read my T&C's.

For wedding cakes, the final balance must be paid 6 weeks before your wedding.

Please read my T&C's for details.

Yes! All wedding cakes are delivered and set up to ensure peace of mind this can be arranged.

A delivery charge of 50p per mile and a charge of £15 per hour of travel.

A set up fee of £30 will apply to all orders.

I have a hate-hate relationship with buttercream and as such I do not use it in my cakes. I use ganache which will either be white or dark chocolate.

Currently no, I advice if you have a guest that has a allergen or intolerance to have an alternative for them to eat.

Cakes should be stored at room temperature, but away from direct sunlight, radiators or other sources of heat. All of my cakes come with a free CAKE CARE GUIDE to help you store your cake correctly.

Yes, changes can be made depending on what is required and timeframe given, but it is ultimately down to my discretion.

Note: this could increase prices.

No, all cakes must be delivered to ensure safe delivery.

I currently have a small selection of cake stands which can be hired out. A £20 hire fee plus a security deposit is required in advance per cake stand. It is the customers responsibility to return the cake stand/s to my address within 2 working days.

Absolutley! I can supply fresh flowers for your cake. I will contact your florist to put in an order for the cake, that way they match your event perfectly.

Coffee sized serving is 1”x 1" square slice

Dessert sized serving is 1”x 2” rectangle slice

We can add foam tiers and glass tiers for larger statement cakes.

I will provide a list of non edible items on your cake at time of delivery. All non-edible items must be removed before serving and I accept no responsibility for any harm these items may cause.

No problem! You can email me becky@harttcakes.com

I will get back to you within 5 working days.