Question 1

How far in advance do I have to order my cake?

Accepted Answer

I suggest you book at least a year in advance, but I take enquiries from 2 months to 2 years in advance, so to avoid disappointment please get in touch as soon as you book your venue. Dates are only secured once the deposit is paid.

Question 2

Do you offer cake consultaions?

Accepted Answer

Yes. Wedding couples can book a call to chat through their wedding, ideas, venue and cake before booking.For celebration cakes, a consultation isn't usually needed. Your enquiry form gives me everything I need to create your quote, but if your cake is particularly detailed or you have lots of ideas to talk through, we can arrange a chat.

Question 3

How do I secure my booking?

Accepted Answer

Wedding cakes require a £250 'Save the Date' deposit to secure your date.Occasion cakes require a £100 deposit to secure your date.No booking is confirmed until the deposit has been received. This booking fee is non refundable and non transferable.

Question 4

When is the final balance due?

Accepted Answer

For wedding cakes, the final balance must be paid 6 weeks before your wedding.For Occasion cakes, teh final balance must be paid 2 weeks before your occasion.Please read my T&C's for details.

Question 5

Do you cater for special diets and allergies?

Accepted Answer

Currently no, I advice if you have a guest that has a allergen or intolerance to have an alternative for them to eat.

Question 6

How do I store and handle my cake after it is cut?

Accepted Answer

Cakes should be stored at room temperature, but away from direct sunlight, radiators or other sources of heat. All of my cakes come with a cake care guide.

Question 7

Can I make changes to my order?

Accepted Answer

Yes, changes can be made depending on what is required and timeframe given, but it is ultimately down to my discretion.
Note: this could increase prices.

Question 8

Do you hire out cake stands?

Accepted Answer

I currently have a selection of cake stands which can be hired out.

Question 9

Can I have flowers on my cake?

Accepted Answer

Absolutley! I can supply fresh flowers for your cake. I will contact your florist to put in an order for the cake, that way they match your event perfectly.

Question 10

What is the difference between dessert and coffee sized servings?

Accepted Answer

Coffee sized serving is 1”x 1" square slice
Dessert sized serving is 1”x 2” rectangle slice

Question 11

Do you use fake tiers in your cakes?

Accepted Answer

We can add foam tiers and glass tiers for larger statement cakes.

Question 12

Can the decorations on my cake be eaten?

Accepted Answer

I will provide a list of non edible items on your cake at time of delivery. All non-edible items must be removed before serving and I accept no responsibility for any harm these items may cause.

Question 13

I have a question that was not answered here. What is the best was to contact you?

Accepted Answer

No problem! You can email me becky@harttcakes.comI aim to get back to you within 48 hours from Monday - friday.

FAQs

How far in advance do I have to order my cake?