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 frequently asked questions

  • How far in advance do I have to order my cake?
    I suggest you book at least a year in advanceI, but take enquiries from 2 months to 2 years in advance, so to avoid disappointment please get in touch as soon as you book your venue. Dates are only secured once the deposit is paid.
  • How do I order a cake?
    To order a cake please complete the contact form. I will get back to you within 48 hours.
  • Do you offer cake consultaions?
    Yes! Once I have sent you your quote you will get a link to book a free consultation with me to talk about your quote, get to know you and I can also answer any questions you may have. You can find out more here.
  • How long is my quote valid for?
    The price stated on your quotation is valid for 10 days. If you choose to proceed with your booking after this period the prices are subject to change as I am subject to price increases from suppliers.
  • How do I secure my booking?
    All cakes require a £150 'Save the Date' deposit to secure your date. No booking isn't confirmed until the deposit has been received. This booking fee is non refundable and non transferable. Please read my T&C's.
  • When is the final balance due?
    For wedding cakes, the final balance must be paid 6 weeks before your wedding. Please read my T&C's for details.
  • Do you offer a delivery and set up service?
    Yes! All wedding cakes are delivered and set up to ensure peace of mind this can be arranged. A delivery charge of 50p per mile and a charge of £15 per hour of travel. A set up fee of £30 will apply to all orders.
  • What happens if I have to cancel my order?
    Cancellations/Refunds Deposits are non refundable and non transferable in the event of cancellation. Cancellations with less than 30 days notice are subject to full payment. If this has not already been paid then the final balance will be immediately payable upon cancellation. Cancellations with less than 90 days notice are subject to a 50% payment. There may be a rare occasion when Hartt Cakes needs to cancel an order due to exceptional circumstances beyond our control*. In this case, as much notice as possible of the cancellation will be given and any monies paid, including deposits will be refunded. If required, we will also assist in finding a replacement baker of the same high standard to make your cake for you. *This does not include a force majeure that may occur on the event day e.g; extreme weather, public unrest, epidemic/pandemic, unexpected traffic hold ups or a road traffic accident that was not our fault etc. In these cases, we would advise you to take out adequate wedding insurance to cover these eventualities, which are beyond our reasonable control.
  • Can I have a buttercream filled cake?
    Unfortunately, we have a hate-hate relationship with buttercream and as such we do not use it in our cakes. We use ganache which will either be white or dark chocolate.
  • Do you cater for special diets and allergies?
    Currently no, I advice if you have a guest that has a allergen or intolerance to have an alternative for them to eat.
  • How do I store and handle my cake after it is cut?
    Cakes should be stored at room temperature, but away from direct sunlight, radiators or other sources of heat. All of my cakes come with a free CAKE CARE GUIDE to help you store your cake correctly.
  • Can I make changes to my order?
    Yes changes can be made depending on what is required and timeframe given, but it is untimately down to our bakers discretion. Note: this could increase prices.
  • Can I collect my order?
    No, all cakes must be delivered to ensure safe delivery.
  • What style of cake do you specialise in?
    At Hartt Cakes we value unique, one-of-a-kind designs tailored to you and your event. We specialise in full coverage ganache. We dont accept semi-naked/naked or drip cake designs.
  • Do you hire out cake stands?
    I currently have a small selection of cake stands which can be hired out. A £20 hire fee plus a security deposit is required in advance per cake stand. It is the customers responsibility to return the cake stand/s to my address within 2 working days.
  • Can I have flowers on my cake?
    Absolutley! I can supply fresh flowers for your cake. I will contact your florist to put in an order for the cake, that way they match your event perfectly.
  • What is the difference between dessert and coffee sized servings?
    Coffee sized serving is 1”x 1" square slice Dessert sized serving is 1”x 2” rectangle slice
  • Do you use fake tiers in your cakes?
    We can add foam tiers and glass tiers for larger statement cakes.
  • Can the decorations on my cake be eaten?
    I will provide a list of non edible items on your cake at time of delivery. All non-edible items must be removed before serving and I accept no responsibility for any harm these items may cause.
  • What is your returns policy?
    Complaints* Complaints are exceedingly rare and due to the amount of work put into each individual cake we take them very seriously. Any issues must be brought to our attention within 48 hours on collection or delivery to give fair opportunity to assess the nature of the complaint. Both parties agree to not post any negative information about the other arising out of this Contract or Event on any online forum or website without providing advance written notice of the intended content thereof, and providing the other party opportunity to resolve any issues between the parties amicably. Wedding cake clients will be sent a detailed sketch of their wedding cake prior to the wedding. It is the client’s responsibility to check that this meets their requirements and raise any issues with us if there are any discrepancies. Where the complaint is in regards to the quality of the cake then the cake, or remainder of the cake/tier, must be returned to us as soon as possible after cutting and within 48 hours of delivery to ensure that we are able to fairly assess the nature of the complaint. *Please note we can only deal with the client who placed the order originally. We reserve the right to revise and amend these terms and conditions. However, you will only be subject to the terms and conditions in force at the time you place your order with us.
  • Why are wedding cakes more money?
    It’s easy to think that a cake is just flour, eggs, sugar and butter, and therefore should be cheaper, but when you buy a bespoke handcrafted cake you are paying for much more than just the ingredients. Custom made cakes are works of art and can take days, or even weeks to complete. Even the simplest of cakes take 10 to 15 hours to create, with much more elaborate designs taking 35+ hours. If you have a budget in mind then please let me know as this skips a lot of the “Wow, that’s expensive” or the “I can’t afford that”. I can then work with you to design a cake to fit your particular budget.
  • I have a question that was not answered here. What is the best was to contact you?
    No problem! You can email me I will get back to you within 5 working days.
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