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RESPONSE TIME 

 

For wedding cake quotes please use our wedding cake form and allow 2-3 weeks for your quote.

For all other quotes use our custom cake form and general inquiries please use our contact form and allow one week for a response.  We aim to check and respond urgent/short notice inquiries within 1 day.

 

REFUNDS

ALL refunds are approved at the discretion of Hartt Cakes. 

Refunds will NOT be processed when a customer changes their mind or finds a product cheaper elsewhere or decides after the fact that shipping is too expensive.

All purchases made through the Hartt Cakes online shop are final and by proceeding to checkout and entering your payment details you are agreeing to these terms.

DAMAGES

Hartt Cakes takes all care in packaging your order and all orders are clearly labeled as fragile goods.  Once your order leaves our store Hartt Cakes can not take responsibility for items damaged in transit.  For items damaged in transit please visit contact your local postal service responsible for your delivery.

CAKE PAYMENT

All orders under £100 are to be paid in full up front.

All orders £100+ a non-refundable 50% deposit is required within 7 days of the written quote.

Once your deposit has been paid, the quoted price remains fixed to the details listed in the quote the balance then due 14 days prior to the event date. However, if changes are made, Hartt Cakes reserves the right to amend the quote and re-submit it to the client for consideration.

 

CAKE DELIVERY

Delivery and set-up can be arranged by Hartt Cakes, or customers may choose to pick up their cakes themselves - wedding cakes excluded.

A call out fee will be charged if a client requires set up assistance or repair is needed due to any damage occurring post pick up.

 

Regrettably, we cannot ship cakes. Cake samples, cookies and donuts can be posted throughout the UK.

We reserve the right to refuse service to any customer at any time for reasons we deem incompatible.

CANCELLATIONS

Cancellations will be considered in individual circumstances. A cancellation fee of 10% may be charged if cancellation is received less than 4 weeks from your event date.

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