FAQs

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How long does delivery take?


Please refer to the shipping section of our website to see our delivery timeframes




Do you offer gift wrapping?


Products are packaged and presented well however we do not offer specific gift wrapping we can add a personalised message/note to an order if you require. Please use the message box at checkout for this




Do you offer gift cards/vouchers?


No not at present but this is something we are looking to do in the near future.




How do I order a custom cake?


To order a custom cake please complete the custom cake form on our website, this should give our bakers enough information to provide a quote. Please make note of the wait times and info when completing the form to avoid disappointment




How do I order a wedding cake?


To order a wedding cake please complete the wedding cake form on our website and Bets will get back to you with a quote. Please make note of the wait times and info when completing the form to avoid disappointment




How far in advance do I need to order?


Depending on what is ordered/needed we suggest you book at least a month or so in advance as we generally book out 4-6 weeks in advance (this does not apply to weddings cakes, we need a much longer lead time for these).




How do I store and handle my cake after it is cut?


Any leftovers need to be refrigerated and stored in an air tight container and should be eaten within a week. Or wrapped in cligfilm and frozen for maximum of 1 year.




Do you cater for special diets and allergies?


Not at the moment but it is something we are working on.




Do you do low sugar cakes?


No we do not do low sugar cakes, we specialise in sugar.




Can I make changes to my order?


Yes changes can be made depending on what is required and timeframe given, but it is untimately down to our bakers discretion.




Can I meet with someone in person to discuss my cake requirements? - THIS IS SUSPENDED DUE TO COVID-19.


We find our online custom cake/dessert order forms very thorough, by completing these we can email you back with ideas and a quote on what is required. We find this works best for us so we keep it online based.




Do you offer Wedding Cake tasting?


We do offer wedding tasting boxes with a range of 8 different cakes and fillings. These can be pre ordered online and are produced and sent once a month.




What style of cake do you specialise in?


At Hartt Cakes we value unique, one-of-a-kind designs tailored to you and your event. We specialise in full coverage ganache and/or fondant icing. We dont accept semi-naked/naked or drip cake designs.




Can I have a buttercream filled cake?


Unfortunately, we have a hate-hate relationship with buttercream and as such we do not use it in our cakes. We use ganache which will either be white or dark chocolate and can be flavoured with essences.




Houw much should I expect my cake to cost?


We have a minimum spend of £70 for a single 6" single tier cake, providing 12 dessert servings. Prices increase from there based on the number of servings required, serving size and design.




Can I have flowers on my cake?


Absolutley! We love working with fresh flowers and are very happy to match your event. We also provide sugar flowers as an alternative.




Do you require any payment when we place an order?


YES! Unfortunately in the buisness work we can experience no-shows. To avoid be left out of pocket we require a 50% non-refundable deposit.




Can I have different flavoured tiers?


You definitely can, any cake 2 tiers or above can have multiple flavours.




What is the difference between dessert and coffee sized servings?


A dessrt sized serving is 1”W X 2”L X 6”H.
A coffee sized serving is 1”W X 1”L X 6”H.




Do you use foam tiers in your cakes?


We can add foam tiers for larger statement cakes.




Can you provide wedding favours?


SURE! Our cookies make the perfect treat! They can be bagged or boxed with or without ribbon.




Do you provide cake toppers?


YES! We work with afew suppliers. You are welcome to buy it yourself ot let us organise it for you.




I have a question that was not answered here. What is the best was to contact you?


No problem! you can fill out the form under our Contact Us page. We will aim to get back to you withing 1-2 weeks.





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